Since you have access to our account and previous records you may well note that we have not used any Realplayer software and that our account has been 100% INACTIVE throughout the 8 month period in which we were falsely charged! We are absolutely embarrassed by your response and so-called 'customer service skills' - you can see that these charges have been incorrectly made and that a very unfortunate mistake has occurred as a result. I'm very sorry to say this matter is not 'SOLVED' until you justifiably refund the payments that came out of my partner's Credit card account WITHOUT PERMISSION. Feedback much welcomed!Įmail written and sent on 24th October 2008: Please see copy of email below which includes some of the CONSUMER PROTECTION ACT which Real has clearly NEGLECTLY thus they're FRAUDULENT AND MUST BE STOPPED so PLEASE read my proposition (about compiling a dossier of ALL of our complaints) at the bottom of this letter. Hi all, I have recently sent an email to Real for a FULL REFUND of $103 (8 MONTHS of BILLING Without MY APPROVAL!). It is fair to say i wont be using real player anymore as this is terrible service and very false. My music should also not be deleted every time i upgrade. The cancel button should also be available as this means you have no 'opt out' from the upgrade which your company/product SHOULD have. If i have denied real player access to download norton then it should NOT download anyway as it is against what i have selected and the company should not be forcing this upon people. This means i had no option but sit and wait for it to upgrade, (which it didn't need) and then after i had to try and delete the Norton security that it falsely downloaded onto my computer.

yet the top corner 'x' and the 'cancel' button were in pale grey and it would not allow me to cancel it. As it started the upgrading process i wished to cancel the loading page. Another thing is when i upgrade it gives the option to install Norton security, which i deny as i do not need this, yet it installs in on my laptop anyway, even though i have denied it.

After i upgrade it, again, it deletes all of my music that i have saved on there. i have upgraded numerous times and this should not be done so often. I have had real player for years and recently it keeps telling me i cannot play my music until i upgrade.

Realplayer 18 plus review