You may also reset your Multicraft password by following this guide: How to Reset your Multicraft Password.

Double-check that you have copied the details from the FTP Server Login page correctly.

If you are getting errors when connecting through FileZilla, this may be because you have provided the wrong FTP details. In the FileZilla Server Options window, in the tree. Once you have the FileZilla client downloaded and activated on your computer, enter your domain name in the Host field or you can use the account’s IP address. You can now easily transfer files to and from your server! How To Install an SSL Certificate for FileZilla On your FileZilla server, open FileZilla Server Options. Once it shows Status: Directory listing of '/' successful and your server files are listed on the lower-right section, under Remote site on FileZilla, this means that you have successfully connected and may now download and upload files to your server via FTP. Click Quickconnect on FileZilla and wait for it to successfully connect.Fill out the details displayed on the FTP Server Login page of your server control panel into FileZilla as shown below. Your FTP password is the same as your Multicraft control panel password.On your server control panel, navigate to Files > FTP File Access.Make sure that you download the FileZilla Client and NOT FileZilla Server.

Filezilla server tutorial